Quotes About Customer

The Starbucks customer and the Teavana customer are two very different customers, two different need states that are highly complimentary.

If you do something extraordinary for your customer you will never be forgotten. Customer service heroes get remembered, but legends never die.

The entire customer or user experience - from raising awareness, to buying a product / taking action, to getting customer support - is going digital.

To quote a recent customer email, “I really appreciate your thoughtful and professional response. I don’t get that a lot from customer service. Usually, it’s scripted nonsense that makes it seem like I’ve done something wrong. You’ve single-handedly improved my perception tenfold. Someone there ought to give you a pay raise."

What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.

The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.

Companies cannot really see beyond their current customer base. They explicitly or implicitly do things to protect their current customers. And the last person to want real change is your customer. This is why most new ideas come from small companies that have nothing to lose.

Research is an organized method of trying to find out what you are going to do after you cannot do what you are doing now. It may also be said to be the method of keeping a customer reasonably dissatisfied with what he has. That means constant improvement and change so that the customer will be stimulated to desire the new product enough to buy it to replace the one he has.

The best feature of a product should really be the customer service.

Are we going to say sorry for our lack of customer service? Absolutely not.

Customer complaints are the schoolbooks from which we learn.

Learning to see waste and systematically eliminate it has allowed lean companies such as Toyota to dominate entire industries. Lean thinking defines value as 'providing benefit to the customer'; anything else is waste.

You will deal with ignorant, opinionated and innocent people. You will often have an opportunity to cheat them. If they could, they would cheat you, or force you to sell at less than cost. You must be wise, but not too wise. You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.

Remember,' she'd tell her staff, 'every customer wants to feel like a princess, and princesses are selfish and overbearing.

Having your own store is one of the most immediate ways to connect with the customer, to really get to know her and develop a more intimate relationship.

Best way to succeed is to do things for the customer, not to the competition. Very few people buy a product in order to help you hurt the competition. To think otherwise is lunacy.

No amount of advertising can repair the damage done by failing to properly address a customer's concern.

Your customer is anyone who depends on you, or who you depend on for success.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Oh no. I got a customer service person from another country.

When something online is free, you're not the customer, you're the product.

dealing with a counter clerk at the phone company who had all the customer service skills of a homicidal sociopath on work release.

There is one other business where the customer is always wrong and that's the media.

Observe that for the programmer, as for the chef, the urgency of the patron may govern the scheduled completion of the task, but it cannot govern the actual completion. An omelette, promised in two minutes, may appear to be progressing nicely. But when it has not set in two minutes, the customer has two choices - wait or eat it raw. Software customers have had the same choices.

In Sales, you have to satisfy two people: One, your customer. Two, your Boss.

Everyone is now a customer or client, and every relationship is ultimately judged in bottom-line, cost-effective terms. Freedom is no longer about equality, social justice, or the public welfare, but about the trade in goods, financial capital, and commodities.

You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.

Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their relationship with their customers at every point during the buying process.

I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become stores. There will be too many of all of them. The strongest ones, the ones who offer the best customer experience, will survive.

It is the customer that pays the wages

Advertising is, of course, important because advertise is the final design. It's the last layer that speaks to the customer, that tells them what you have.

As a man I'd been a cool customer. As a woman I was a hot tamale.

It's important to feel what the customer is feeling when he enters the shop.

In fact, I believe the first companies that make an effort to develop an authentic, transparent, and meaningful social contract with their fans and customers will turn out to be the ones that are the most successful in the future. While brands that refuse to make the effort will lose stature and customer loyalty.

Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply.

The purpose of a business is to create and keep a customer. All business activities must be focused on this central purpose.

Even in the face of massive competition, don't think about the competition. Literally don't think about them. Every time you're in a meeting and you're tempted to talk about a competitor, replace that thought with one about user feedback or surveys. Just think about the customer.

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

Customer service. That is what it means.

Demo: presentation of a specific set of capabilities needed to solve the customer's critical business issue.

A great brand is a promise, a compact with a customer about quality, reliability, innovation, and even community. And while the concept of brand is intangible, brand equity is far from it.

We need to reengineer companies to focus on figuring out who the customer is, what's the market and what kind of product you should build.

Unknown customer, unstated need - that is bleeding edge of innovation!

You are allowed to do this - don't worry about the rules, don't worry about getting into trouble, your job is to take care of the customer. Your job is to make the person leave happy.

Many corporate leaders and employees have the right intentions, but it can be overwhelming when you consider how everything is affected from leadership styles, to organizational structure, to employee engagement, to customer service an marketplace.

Without a customer, you don't have a business - all you have is a hobby.

Customer relationships are defined by customers.

If employees need to stay late in order to curry favor with the boss, what motivation do they have to get work done during normal business hours? After all, they can put in the requisite 'face time' whether they are surfing the Internet or analyzing customer data.