Quotes About Customer

When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.

The best time to do great customer service is when a customer is upset.

When you obsess about the customer, you end up defeating your competition as a byproduct. When you are just obsessed about the competition, you end up killing yourself, because you are not focused on the customer.

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

Often, very talented technical people find it extraordinarily difficult to take the viewpoint of customers, who are often ignorant about the technology and who may have strong and perhaps incorrect prejudices about it. The technical people may believe, deep down, that they know better what customers "should" need. Customers, of course, have a different perspective. They want products that will solve customer problems and provide other customer benefits, and will do so without undue risk or cost. Not infrequently, customers view advanced technology itself as a risk.

I am always consulted about covers, and give feedback, but I am also aware that what causes a customer to pick a book up off a shelf in the UK is very different from what causes a customer to pick a book up in the US.

If your users have many questions, it's a failure of your primary site design. It becomes not so much customer support, as much as customer complaints.

Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.

The customer is always right! John Wanamaker must be turning in his grave. If you're a customer today, you're an intruder.

The best investor is your customer.

Analytical software enables you to shift human resources from rote data collection to value-added customer service and support where the human touch makes a profound difference.

Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.

Their attitude is, 'okay, I am the customer. You are supposed to entertain me.' It's kind of a passive attitude they're taking, and to me it's kind of a pathetic thing. They do not know how interesting it is if you move one step further and try to challenge yourself with more advanced games.

The customer is always what inspires me first! I love talking to everyone on Instagram and seeing feedback on SnapChat! I can ask a question like "What product do you wanna see next??" and they give you immediate answers. I will never make a product I personally wouldn't wear every day! But I think it's important to be in tune with your audience and see their expectations.

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

Consistent alignment of capabilities and internal processes with the customer value proposition is the core of any strategy execution.

I don't like to dictate the style to the customer, I believe people give something their own trend.

Lean thinking defines value as providing benefit to the customer; anything else is waste.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

The most dangerous question a prospect or customer asks is "Why should I?" And he may ask it more than once... The product and its communication stream must continue to provide him with both rational and emotional answers.

If you make the customer a promise... make sure you deliver it.

Entrepreneursh ip is not about getting one over on the customer. It’s not about working on your own. It’s not about looking out for number one. It’s not necessarily about making a lot of money. It is absolutely not about letting work take over your life. On the contrary, it’s about turning what excites you in life into capital, so that you can do more of it and move forward with it.

I have to be really careful, because I have nothing but love for this entity known as "the customer" in entertainment. I would never, ever, ever put myself above them and say, "They don't get it, but it's funny, believe me." If they're not laughing, I'm doing my job wrong.

The well-satisfied customer will bring the repeat sale that counts.

The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.

My definition of innovative is providing value to the customer.

An industry begins with the customer and his or her needs, not with a patent, a raw material, or a selling skill

The closer you get to your ultimate customer, the more you learn about your business.

All business success rests on something labeled a sale, which at least momentarily weds company and customer.

I don't want to be on the other side of the table from the customer. I was never selling anything that I didn't believe in myself or use myself.

When the customer makes contact, he does not want a quote. He wants a commitment.

We strive to hire and retain only those who embrace our MBM® Guiding Principles, which encompass integrity, compliance, value creation, Principled Entrepreneurship, customer focus, knowledge, change, humility, respect and fulfillment.

It's important to feel what the customer is feeling when he enters the shop.

I think of customer service as an offense and not a defense

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.

Most ads are ignored because every customer has a mental filter that evaluates and dismisses both of these languages of Ad-Speak with a single question: What are they not telling me?

Every moment in front of a customer is a gorgeous opportunity to live your values.

A customer votes everyday with his dollar. Our job is make sure he votes for us.

I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.

In software, we rarely have meaningful requirements. Even if we do, the only measure of success that matters is whether our solution solves the customer's shifting idea of what their problem is.

I feel constantly the tension of the quarterly cycles, the drive to produce shareowner value at the cost sometimes of customer value and employee value. [But] if you take equal care of the employees, they will take equal care of the customers and then we will get an equal or better opportunity for our shareowners.

I empathize with women in their high heels so I'll be there in my kilt and T-shirt and I'll walk around all day just to prove that if I can wear the shoes for 36 hours then certainly our customer can wear them.

The city is not changing anything, ... increases in the cost of natural gas will be passed through to the customer.

Industry jargon may not be a language your customer understands.