Quotes About Customer

Customer service should not be a department, customer service is everyone's job.

Never forget a customer. Never let a customer forget you

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

If your users have many questions, it's a failure of your primary site design. It becomes not so much customer support, as much as customer complaints.

We are reinventing ourselves as a company. Compaq is taking ownership of its customer relationships and accountability of our customer's needs.

The customer is always right! John Wanamaker must be turning in his grave. If you're a customer today, you're an intruder.

Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.

Learning to see waste and systematically eliminate it has allowed lean companies such as Toyota to dominate entire industries. Lean thinking defines value as 'providing benefit to the customer'; anything else is waste.

If you innovate broadly, focus on the customer experience, and deliver everyday a great product, you will gain share.

...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.

Like any small business owner, I experienced the pressures of building a company from the ground up - developing a business plan, balancing the books, meeting payroll and building a customer base

When you buy bananas all you want is the fruit not the skin, but you have to pay for the skin also. It is a waste. And you the customer should not have to pay for the waste.

Because Microsoft seems to sometimes not trust customer choice, they salt XP with all these little gizmos and trap doors to get people to try Microsoft stuff. But the reality is that we're downloading more players than we ever have on a worldwide basis.

The complaining customer represents a huge opportunity for more business.

I like my customer to be fierce.

Oh no. I got a customer service person from another country.

The service in L.A. is the best. You don't get sarcastic, surly, fed-up waiters and waitresses like you do in England. They're good at their job and they're there for the customer. The only depressing thing is a lot of them have written more screenplays than me.

Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure of a promise the brand made in the first place. You can't see it but it's happening, daily.

If you make the customer a promise... make sure you deliver it.

Let's hold insurance companies accountable the right way by making them put their whole customer base on the line.

Any customer can have a car painted any colour that he wants so long as it is black.

I’m a Verizon customer. I don’t mind Verizon turning over records to the government if the government is going to make sure that they try to match up a known terrorist phone with somebody in the United States. I don’t think you’re talking to the terrorists. I know you’re not. I know I’m not. So we don’t have anything to worry about.

Shampoo doesn’t have to foam, but we add foaming chemicals because people expect it each time they wash their hair. Same thing with laundry detergent. And toothpaste—now every company adds sodium laureth sulfate to make toothpaste foam more. There’s no cleaning benefit, but people feel better when there’s a bunch of suds around their mouth. Once the customer starts expecting that foam, the habit starts growing.

Unless you are building a new company from the ground up and can install caring as your businesses' cornerstone, you have to be willing to embark on a completely cultural overhaul so that, like a local mom and pop shop, every employee is comfortable engaging in customer service, and does it authentically.

To your enemy, forgiveness. To an opponent, tolerance. To a friend, heart. To a customer, service. To all, charity. To every child, a good example. To you, respect.

If what we're really trying to do is stop the spread of HIV, we need to think about the customer.

The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.

A customer is never out of warranty, even if his product is.

My view is that you never argue with the customer about your name.

I have a feeling-as compelling as a religious conviction-that if industry will constantly pass on to the worker and the customer all the savings of labor-saving machinery and invention, rather than siphon them off into the pools of watered securities, it will by that process keep distribution and production in balance and go as far toward Utopia as our poor human natures will go or be driven.

It's so important your customer can rely on you for your classics.

If you get into a customer service fight with a hooker, even if you're in the right, you're in the wrong.

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.

But the customer is the final, final filter. What survives the whole process is what people wear. I'm not interested in making clothes that end up in some dusty museum.

One of the ironies of the stock market is the emphasis on activity. Brokers, using terms such as 'marketability' and 'liquidity,' sing the praises of companies with high share turnover... but investors should understand that what is good for the croupier is not good for the customer. A hyperactive stock market is the pick pocket of enterprise.

Too many people think only of their own profit. But business opportunity seldom knocks on the door of self-centered people. No customer ever goes to a store merely to please the storekeeper.

Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service.

Marketing is not only much broader than selling, it is not a specialized activity at all. It encompasses the entire business. It is the whole business seen from the point of view of its final result, that is, from the customer's point of view.

I'm usually the sparkle in a closet full of conservative clothes. Either that or my customer has a closet full of my clothes and a few conservative suits from Calvin Klein. I think you've got to give a girl what's missing from her closet. If something jazzy, tacky or sexy is what's missing, I provide it.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.

It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public.

Respond to your customer's dissatisfactions with precision and power.

Focusing on the customer makes a company more resilient.

There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.

We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.

The customer is an object to be manipulated, not a concrete person whose aims the businessman is interested to satisfy.