Ron Kaufman Quotes

Everything ordinary has the potential to be extraordinary.

Be the exception to the rule. It's the surest way to become exceptional.

Preparation clears a pathway for success.

Quality is more than a promise, it's genuine performance.

When your staff are 'information-rich', their information can make you rich!

Developing great employees attracts great customers.

Convince people and you win their minds. Inspire people and you win their hearts.

No one ever delighted a customer by being 'good enough'.

Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.

Challenge your own status quo - before someone else does.

Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.

If you haven't given them your trust, you haven't given them enough.

Sometimes we become so expert in our own domain, we forget that customers may be less familiar.

Q: When you are already in the lead, how do you to stay ahead?

When something needs to be improved, take your medicine - fix it.

Make your service systems so strong that everyone looks like a genius.

There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.

Money has a fixed value. People can have unlimited value.

If you turn your back on a customer, you turn your back on success.

How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?

Make your upper limit, no limit.

If your customers have to ask you for it, you haven't been thinking far enough ahead.

Are you doing only what you must or doing all you can?

Instead of just asking 'How did I do?' ask 'How can I do more?'

Selfless acts are a source of profound meaning for your self and your life.

The most valuable person is the one who cherishes the value in others.

Silent customers can be deadly. Encourage them to complain.

Always do what you can do instead of worrying about what you can't.

Service is the ultimate edge. Keep it sharp.

If you want to interest people, make them think. If you want to inspire people, make them feel.

Procrastination is the beginning of poor performance.

Service skills are the foundation for your success.

Vision with action makes a powerful reality.

Don't let high-speed completely replace high-touch. Your customers may appreciate both.

Employees are the key to your success with customers. Treat them well!

The starting point is always now. The end is up to you.

There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

Crossing barriers can be as simple as a smile.

Unlimited efforts can produce unlimited results.

Passion isn't always available. The committed get things done even without it.

Create a compelling service vision. When people want to, they will.

Always be kind in your heart, spirit and mind.