Jeffrey Gitomer Quotes

Great people have great values and great ethics.

Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.

Change is not a four letter word...but often your reaction to it is!

Trust is even more important than love.

Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.

Failure is an event, not a person. Think of failure as 'it' and not 'me'.

Customers will want to talk to you if they believe you can solve their problems.

In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.

I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.

A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.

Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.

Your mental attitude is your motivation and your inspiration.

Master the web and you will master your universe - and your (on-line) bank account.

The reason Trust is requested is because the person seeking Trust realizes that Trust is the key to Yes.

Memorable customer service can only take place in a human-to-human situation.

Prepare to win, or lose to someone who is.

Some people serve with pride - because they 'want to' do and be their best; other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?

Accepting responsibility is the fulcrum point for succeeding at anything.

If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!

All things being equal, people want to do business with their friends.

A person who seems to have all of the answers, usually isn't listening.

Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.

Writing is a key differentiator. I've used it for 14 years. Writing will not just lead to differentiation. Writing is the credibility you need to create buyer confidence

Use your CRM to retain customers.

People aren't afraid of failure, they just don't know how to succeed. We are each responsible for our own success (or failure). Winning at what you do is no exception. To ensure a win, you must take a proactive approach. Prevention of failure is an important part of that process.

Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.

Sales is survival, the best-prepared are most likely to survive.

Proper prospecting prevents poverty.

Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.

Trust is not an important element; it is THE important element in any LONG TERM success with anyone or any company.

Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that?

If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.

Your character holds the key to your trustworthiness.

Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.

You can't be a winner if you're a whiner...wiener.

Positive mental attitude is determined by you. Not others.

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.

National Defense is not a threat to peace; it is the guarantee of peace with freedom.

If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.

Ignore people who tell you 'you can't' or try to discourage you.

How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.

There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second

If you look deep inside trust, you'll find truth.

Most people will not do the hard work it takes to make success easy. Don't be like most people.

The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.

Price is not a consideration when a personal relationship exists.